Case Management


Veterans Inc. works with each client to develop an individual treatment plan and coordinate the provision of services in the areas of HousingEmployment & Training, and Health & Wellness.

Objectives of the case management program are:

  1. Physical and psycho-social stabilization
  2. Development of life skills in areas including coping, communication, conflict resolution, and skills that aid in recovery from acute adversity such as job loss, substance use, PTSD, and mental illness
  3. Development of employment skills and training to prepare veterans for successful reentry into the workplace.


  1. Health & Wellness services, including health screenings, medication monitoring, onsite support groups, and socialization skills training
  2. Employment & Training services, including career counseling, training and education, job search support, and job placement
  3. A variety of supportive services including:
  • Guidance on applying for local, state, federal, and military assistance, including medical and mental health benefits, employment income support, food stamps, and veteran and Social Security benefits
  • Onsite VA staff at the Grove Street facility who arrange treatment at VA facilities
  • Food Pantry, open twice a month for veterans and/or their families
  • Daily Hot Meals Program
  • Transportation to work, legal appointments, medical appointments, off-site support group meetings, and community activities. Veterans Inc. also coordinates a Vehicles for Vets donation program.
  • Clothing, including a Dress for Success Program
  • Pro bono legal assistance through referral to Legal Aid
  • Eye exams and glasses provided through Mass Health and VA healthcare facilities
  • Dental exams provided through Mass Health and VA healthcare facilities
  • Discharge and transition plans to support former clients who have moved on to independent living situations. Follow-up support helps address adjustment issues before they reach crisis level, facilitating stability and reducing the chances of future homelessness.

Even after individuals successfully complete the program and move out, they are encouraged to maintain contact with their case managers and to use the Veterans Inc. support services for as long as needed while they continue their transition to independent living.


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Serving Our Veterans And Their Families Since 1990

Veterans Inc.

69 Grove Street
Worcester, MA 01605