Veterans Inc.

Case Management

Veterans Inc.’s treatment of the “total veteran” is overseen by Case Managers, who develop Individual Treatment Plans working with each client, and coordinate the provision of services in the areas of Housing, Employment & Training, and Health & Wellness.

Objectives of the case management program are:

  1. Physical and psycho-social stabilization;
  2. Development of life skills in areas including coping, communication, conflict resolution; and skills that aid in recovery from acute adversity such as job loss, substance abuse, PTSD, or mental illness;
  3. Development of employment skills and training to prepare veterans for successful re-entry into the workplace.

Intensive case management is provided by the Veterans Inc. Clinical Team, which includes Case Managers, a Clinical Supervisor, Admissions Manager, Outreach staff, Training Instructors, Employment Specialists, a Registered Nurse, and Certified Benefits Counselor. Specific services for residents include:

  1. All of the Health & Wellness services described in that section, including onsite health screening, medication monitoring, onsite support groups, and socialization skills training.
  2. All Employment & Training services, including career counseling, training and education, job search support, and job placement.
  3. A variety of support services including:
  • Guidance on applying for local, state, federal and military assistance including medical and mental health benefits, employment income support, food stamps, and veterans and Social Security benefits
  • Onsite VA staff at the Grove Street facility, who arrange treatment at VA facilities
  • Little Patriots Early Learning Center¬†Infants, Toddlers & Pre-School
  • Food Pantry, open twice a month for veterans and/or their families
  • Daily Hot Meals program
  • Transportation to work, legal appointments, medical appointments, off-site support group meetings, and community activities. Veterans Inc. coordinates a Vehicles for Vets¬†donation program.
  • Clothing including a Dress for Success Program
  • Pro bono legal assistance, provided onsite by volunteers or through referral to Legal Aid
  • Eye exams and glasses provided through Mass Health and VA healthcare facilities
  • Dental exams provided through Mass Health and VA healthcare facilities
  • Discharge & Transition Plans to support former residents who have moved on to independent living situations. Follow-up support helps address adjustment issues before they reach crisis level, facilitating stability and reducing the chances of future homelessness.

Even after individuals successfully complete the program and move out, they are encouraged to maintain contact with their Case Managers and to use the Veterans Inc. support services for as long as needed while they continue their transition to independent living.

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